Preview Soft Skills for Sales Professionals

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1. Introduction

01.Upping your sales game

2. Why Soft Sales Skills Matter

02.What it takes to become an amazing salesperson

03.Hard sales skills vs. soft sales skills

04.Soft sales skills get results

05.Why soft skills matter to your customer

3. The Essential Soft Sales Skills

06.How to connect with your customer

07.How to become a great listener in sales

08.How to develop your emotional intelligence for sales

09.How to collaborate and communicate in sales

4. Mastering Soft Sales Skills

10.Tips for learning soft sales skills

11.Sales is more than order taking

12.The finer points of communication in sales

13.Being confident in your sales decisions

5. Advanced Soft Sales Skills

14.Building your empathy muscle in sales

15.Integrating soft sales skills with hard sales skills

16.Storytelling in sales

17.Next steps

Exercise Files

10 Great Questions for Prospects

Best Salesperson Encounter

Practice Applying Empathy

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